Support

Shipping & Returns

Real-time tracking, transparent fees, and stress-free returns. Here's everything you need to know before your fit ships.

Express India

  • 1-3 business days
  • Free over ₹4,999
  • ₹199 standard fee

Metro Same-Day

  • Available in Delhi, Mumbai, Bengaluru
  • Cutoff: 2 PM IST
  • ₹299 flat

International

  • 4-8 business days
  • Duties calculated at checkout
  • Tracking included

Tracking & Notifications

You'll get SMS + email tracking the moment your order ships. Log into your account to see live updates, carrier handoffs, and estimated delivery times.

Dispatch Schedule

Orders placed before 1 PM IST ship the same day (Mon-Sat).

Customs & Duties

For international orders, duties are calculated upfront to avoid surprises.

Return Timeline

  1. Submit a return request from your Orders page within 15 days of delivery.
  2. Receive a prepaid label via email (India) or instructions for international shipments.
  3. Pack items in original condition (tags intact). Drop off within 5 days of approval.
  4. Refund or store credit processed within 3-5 business days after inspection.

Eligible Items

Unworn apparel with original tags. Accessories must include packaging.

Non-Returnable

Custom pieces, final-sale drops, and gift cards.

Need a hand?

Chat with our support squad 10am–10pm IST or email hey@2square.com.